Payment of necessary loans to the needy

*Service Level Statement

Title of Service: "Provision and Repair of Housing for Beneficiaries"

*1. Introduction

The provision of supportive loans to beneficiaries under the relief committee's support is in accordance with the regulations and annual budget approvals.

2. Objectives of the Statement:

- Introducing the service at the website: emdadd.ir or the soha system.
- Utilizing various portals for ease of access to the service.
- Informing through the relief portal and SMS.
- Providing step-by-step information about the service delivery via SMS and online.

3. Definition of Service:

The Imam Khomeini Relief Committee provides supportive loans as part of its main services to improve the economic situation of needy families and to prevent various social harms, addressing urgent financial problems.

4. Interaction Process with Beneficiaries:

Initially, a request is submitted by the beneficiary, and after reviewing the necessary documents and evidence, as well as assessing the beneficiary's situation by a family social worker and confirming their need (based on the supportive loan guidelines), the loan service is provided.

5. Reporting and Review Process:

Based on the information recorded in the smart relief system and the necessary documentation submitted for final approval, funding and loan disbursement to the beneficiary's account will be processed.

6. Goals of Service Implementation:

The goal of implementing this service is to resolve the beneficiary's urgent financial problems as quickly as possible.

7. Responsibilities:

This section documents the laws and regulations that authorize the Imam Khomeini Relief Committee to provide the service in the service level agreement. It also clearly states the legal responsibilities of the organization towards the beneficiaries requesting the service.

8. Mutual Commitments of Beneficiaries and Executive Body:

- Beneficiary:
  - Submitting a request by the beneficiary.
  - Optimal use of the provided service and spending it according to the stated needs.

- Executive Body:
  - Timely, appropriate, and suitable provision of the service.
  - Ensuring sufficient per capita service according to the beneficiary's needs.
  - Considering beneficiaries' satisfaction in service delivery.
  - Increasing the quality of the service provided.

9. Service Process:

- Applicants for this service are required to submit their requests through the system/front office/in person to the organization.
- Details related to the "Service/Sub-Service Information Form" regarding the timing of service delivery, the number of times the applicant has visited, access methods, and times for accessing the service, as well as all service details, will be committedly provided by the organization.

10. Calculation of Costs and Payments:

- Agreements regarding costs and payments are in accordance with the costs listed in the sub-service identification in the service management system.
- The amount of supportive loans and housing deposit loans is in line with budget requirements.

11. Duration of Operation

The duration of this service is based on the beneficiary's needs, and considering urgent cases, it is possible to provide the service to an individual at various stages.

12. Conclusion of the Statement*

- Providing services to beneficiaries.- Addressing beneficiaries' needs through the provision of bank loans.