Providing educational and consulting services to clients

Service Level Statement: "Providing Legal Services to the Needy"

1) Introduction:
   Providing legal services to the needy includes matters such as divorce, irreconcilability, annulment of marriage, waiver of the waiting period, dowry, right of retention, alimony, return of dowry, gifts during engagement, custody, visitation rights, proof of lineage, proof of maturity, marriage, denial of residence, wills, division and recording of inheritance, inheritance rights, etc. This is based on Article 8 of Section 6 of the Imam Khomeini Relief Committee's charter and relevant laws and regulations through referrals to civil courts or consultations, submission of petitions, and declarations.

2) Objectives of the Statement:
   - Provide legal services to the needy in both in-person and electronic formats while adhering to legal regulations.
   - Expedite the handling of legal matters for beneficiaries.
   - Empower beneficiaries legally.

3) Definition of Service:
   The Imam Khomeini Relief Committee aims to enhance legal knowledge and create a suitable environment for legal matters and the legal empowerment of beneficiaries by providing legal services, including drafting petitions and complaints, to supported beneficiaries.

4) Interaction with Service Recipients:
   Interaction occurs through a written request from the beneficiary along with the submission of required documents and evidence.

5) Reporting and Review Process:
   Each province will provide reports based on the actions and activities carried out in relevant areas.

6) Responsibilities:
   - Articles 16 and 17 of the Sixth Five-Year Plan of the Imam Khomeini Relief Committee.
   - The legal department is responsible for organizing and strengthening the legal service desk in counties, utilizing the capacities of charitable and pro bono lawyers to support legal rights and claims of beneficiaries.
   - The legal department must collaborate with the education department and other relevant areas to develop and implement legal education programs as part of family education initiatives.
   - Article 8 of Section 6 of the charter.
   - The single article of the law introducing legal representatives.

7) Mutual Commitments of Service Recipients and Executive Body:
   A. Commitments of the Imam Khomeini Relief Committee:
   - Provide legal services (service desk) in the shortest possible time and, if necessary, engage charitable or pro bono lawyers to pursue cases in judicial authorities.
   - Implement electronic services and related processes on the website emdad.ir.
   - Maintain the confidentiality of the private information of service applicants.
   - Inform applicants about the progress of their requests through online interactions (service provision timeline).

   B. Commitments of Service Recipients (Beneficiaries):
   - Beneficiaries are required to provide requested information accurately and correctly.
   - Submit documents and evidence supporting their claims.
   - Cooperate with the legal representative or charitable lawyers.

8) Clear and Efficient Process for Resolving Disputes:
   - Applicants must submit all documents and evidence to the head of the county office or the head of the provincial legal office for review.
   - Report legal issues through the relevant systems and notify social workers.

9) Costs and Payments:
   - Cover the costs of hiring a lawyer.
   - Costs of expert opinions in cases.
   - Transportation costs for charitable lawyers.
   - Registration fees.

10) Performance Period:
    This service level agreement remains valid until an amendment is issued.

11) Conclusion:
    As long as providing this service remains within the duties of the Imam Khomeini Relief Committee, it will continue.

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Service Level Agreement: "Providing Employment Loans to Beneficiaries"

1) Introduction:
   Financial support is one of the essential tools for establishing businesses. Therefore, providing micro-credits (micro-financing) in the form of loans can be a suitable solution for helping create new job opportunities, especially in self-employment activities.
 These loans play a significant role in reducing poverty and inequality by empowering low-income individuals.
 However, obtaining the necessary loans for starting businesses has always been a challenge, and the process can take months. This issue is a fundamental concern and a serious challenge, and it can be considered the most significant problem for creating job opportunities.
   Objectives of the Agreement:
   - Empowering the underprivileged with a focus on employment for the beneficiaries of the Imam Khomeini Relief Committee, prioritizing female-headed households and residents of deprived areas.
   - Introduce the service on the website emdadd.ir or the SOHA system.
   - Utilize various portals for easier access to the service.
   - Provide services at electronic service desks and in-person service desks.
   - Inform through the relief portal and SMS.
   - Notify the stages of service provision via SMS and online.

Definition of Service:
   The Imam Khomeini Relief Committee aims to empower the target community, including supported beneficiaries and their family members, waiting list applicants, and vulnerable groups (the bottom five income deciles identified through the Ministry of Cooperatives, Labor, and Social Welfare systems) by providing employment loans based on regulations and higher-level documents for job creation in the country (annual budget law, etc.) through agreements with the relevant banks for eligible individuals.

2) Interaction with Service Recipients:
   Registration of the applicant in the system, approval by the social work unit, submission of necessary documents and evidence to the department, conducting job counseling, and finally introducing to the relevant bank.

3) Goals of the Agreement:
   - Provide employment loans to beneficiaries and eligible employers up to the limit set by the Central Bank of the Islamic Republic of Iran by introducing applicants to the relevant banks.
   - [Sixth National Development Plan Law; Article 3 of the Relief Committee's charter (institutional duties);]

4) Mutual Commitments of Service Recipients and Executive Body:
   3.1. Commitments of the Applicant:
   - Provide documents and evidence according to the announced regulations.
   - Secure guarantees and necessary documents requested by the relevant bank to obtain the loans.
   - Make efforts to properly implement the business according to the guidance of employment experts from the relief committee.
   - Cooperate with employment experts from the relief committee after receiving the loans to provide statistics and information and to allow visits during and after the business implementation.
   - Execute the business plan according to the arrangements made; it should be noted that if the applicant fails to execute the plan, the provided loans will become due.

   3.2. Commitments of the Imam Khomeini Relief Committee:
   - Conduct necessary interactions with the relevant banks to facilitate loan acquisition.
   - Provide technical and expert services during the business implementation stages.

5) Exceptions:
   - [Specify any exceptions if applicable.]

6) Conclusion of the Agreement:*   The service will conclude after the repayment of the loan installments.