Supporting the employment of the needy

Service Level Statement: "Promotion of the Culture of Charity and Benevolence"

1) Introduction:
   Promoting Islamic virtues can be seen as a platform for organizing and deepening the values of belief within the perspectives of individuals in society.
 The promotion of the culture of charity and benevolence is an effort to disseminate the culture of benevolence and to practically achieve the goals and religious directives, cultural beliefs regarding social solidarity, and concern for the issues of fellow beings. Ultimately, this leads to the development of voluntary and community-based structures in the field of charity and community participation. Accordingly, this organization, within the framework of its charter and other strategic documents, develops and implements programs aimed at promoting Islamic virtues by utilizing community capacities, local trustees, reference groups, neighborhood trustees, mosques, charitable centers, and other community organizations.

2) Objectives of the Statement:
   1. Introduce the service on relevant online platforms (Smart Relief, Community Networks, Ekrām).
   2. Facilitate connections for charitable individuals to engage in acts of charity and benevolence through various portals.
   3. Provide continuous and up-to-date information and responses to the target community of benefactors to strengthen public trust and operational transparency through effective visual and auditory methods.
   4. Disseminate content suitable for promoting charity and benevolence among various segments of society.

Definition of Service:
The Imam Khomeini Relief Committee aims to strengthen and develop the culture of charity and benevolence nationwide by leveraging religious foundations and the rich Islamic culture regarding charity.
It develops and implements operational programs focused on community capacities and attracting benefactors related to these capacities, thereby facilitating a community-oriented approach to service delivery and enhancing the coverage of charity and benevolence services.

3) Interaction with Service Recipients:
   Interaction with the target community of benefactors generally occurs based on two main approaches: the relief committee reaching out to benefactors and benefactors reaching out to the committee in various forms, either in person or remotely, during national religious occasions or otherwise.

Reporting and Review Process:  

Performance reports in the area of promoting the culture of charity and benevolence can be obtained from the relevant system on a seasonal and annual basis.
 Additionally, the organization publishes statistical yearbooks to raise awareness among the general and specific target communities.

4) Goals of Service Implementation:
   1. Act in accordance with religious rituals and ethical teachings in addressing the needs of the needy and fellow beings.
   2. Maximize the attraction of benefactors through participatory and supportive programs and expand the reach of services to the target community of the needy.
   3. Strengthen social solidarity and national cohesion.

5) Responsibilities:
   The Imam Khomeini Relief Committee, based on sections 10, 11, and 12 of its charter, is responsible for approving and operationalizing diverse participatory programs aimed at promoting the culture of charity and benevolence.

6) Mutual Commitments of Service Recipients and Executive Body:
   A. Commitments of Service Recipients:
   - Accuracy of the information provided during registration as beneficiaries of participatory and promotional programs.
   - Fulfillment of ongoing or one-time financial and non-financial commitments.
   - Other commitments within the framework of any existing memorandum of understanding.

   B. Commitments of the Executive Body:*   - Opening a Qarz al-Hasan deposit account and providing banking services if needed.
   - Providing necessary general and specialized justifications.
   - Facilitating the processes of attracting community participation through modern tools and methods.
   - Providing performance reports to beneficiaries.
   - Other commitments within the framework of any existing memorandum of understanding.

7) Clear and Efficient Process for Resolving Disputes:
   Any potential discrepancies will first be addressed at the county and provincial management levels, and if unresolved, they will be escalated to the Department of Community Participation Development and ultimately to the General Department of Supervision and Inspection.

8) Costs and Payments:
   All services and sub-services related to charity and benevolence programs in the Imam Khomeini Relief Committee are provided free of charge to the general public.

9) Performance Period:
   This service level agreement is valid until [30/12/1401] and is signed by the [Deputy for Community Participation Development].